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8am to noon
1pm to 5pm

Vital Records
Service (Kennewick office only)
8am to 11:30am
1pm to 4pm

8am to noon
1pm to 5pm


Description: MCj04105050000[1]Billing Services


We offer insurance billing, registration assistance, business account invoicing, and sliding fee discounts based

on household size and income (some restrictions apply).



To ensure accurate registration and insurance billing (when appropriate) please be prepared with the following information   upon registration.  
Description: billr· Medicare or Provider One Card.

· Insurance Identification card.

· Social Security Number.

· Household Annual Income when applying for a sliding fee discount.

Accounts Receivable Management

Sliding Fee Discount A Sliding Fee discount may be available for select Personal Health Services for clients who qualify. To learn more

about this discount, and to see if you qualify, ask the clerk at the time of registration or call 460-4207.


Monthly Billing Statements showing the service, charge, and billing status for all outstanding services. Insurance

 payment or denials information will be updated monthly.


Business Account Invoicing For further information, call 509-460-4207. 

Cost estimates for Personal Health Services upon request. 

Payment Policy

Our policy is to collect payment at the time of service.

We offer the following payment options: Cash, Check, Visa, MasterCard and American Express.

Description: image005.gif

Credit Card form   

Insurance Billing for Personal Health Services

(Immunizations, Travel, HIV & TB Services)

The Benton-Franklin Health District is pleased to offer insurance billing for the following insurance carriers: 

  • Medicare – covered services only.
  • Medicaid
  • Labor & Industries – once a claim has been opened.    
  • Group Health
  • Aetna 
  • Premera
  • Blue Cross
  • Uniform Medical Plan
  • LifeWise


For those insurance plans that we are not contracted with, payment at the time of service is required. Any necessary referrals are the responsibility of the patient to acquire in advance.  We will gladly provide you with a detailed, itemized receipt to submit to your plan for reimbursement.  Travelers who plan to be outside of the country for more than 60 days will require prior authorization of service coverage from their contracted insurance provider. 

Water Lab Services


Payment is due when the water sample is submitted for testing unless prior arrangements have been made

with the Billing Department.


Environmental Health Services

  • Annual Food Service Permitting Fees - Annual Operating Permit fees will be billed in the fall for the following year. These fees are due and payable upon receipt of statement.  Facilities failing to pay their annual operating permit fee by January 1st are subject to closure for failure to possess a valid operating permit.

·         Food Handler Classes – Cash payment is required at the time of service.

·         All other Environmental Health Fees - Payment must accompany application prior to receiving services.

Vital Records

Payment is required at the time of application in the form of cash, money order, cashier’s check or credit card.



Payment Mailing Address
7102 W. Okanogan Place
Kennewick, WA 99336


Business Accounts
Bonnie at 460-4553

Water Lab Billing
Lamees at 460-4559

Patient Accounts
Lamees at 460-4559
Anna at 460-4586


Email inquiries may be sent to the Billing Department Manager at: bonnieh@bfhd.wa.gov
















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Benton Franklin Health District
7102 W Okanogan Pl
Kennewick WA
(509) 460 4200
412 W Clark
Pasco WA
(509) 547-9737

Emergency Contact Information

Personal Emergency for Medical, Police, Fire, or Other: 911
Washington Poison Center: 1 (800) 222-1222 (www.wapc.org)
Washington Community Resource Information: 211 (www.win211.org)
BFHD Public Health Emergency/Imminent Health Hazard After-Hours Reporting: 509-543-3851
The public can reference BFHD policies available in Kennewick office.
BFHD Privacy Statement:English / Spanish
Copies of the annual report available at all BFHD offices.
State and County Resources
Rules and Regulations Administered by or Governing the Benton-Franklin Health District
WAC's - RCW's
Community Health Status Indicators
Reportable Conditions
Contact: info(at)bfhd.wa.gov                                                                                                                             Employees